Questions & Answers
This section answers questions you may have about our proposals. If, after reading these, you have further questions or believe you’ll be negatively affected by our proposals, you can contact us. Or you can call us on 0189 86521 in Ireland or 01603 606387 in the UK. Calls are charged at standard call rates if calling within Ireland and the UK and at international call rates if calling from elsewhere. Charges may vary depending on your network provider. For our joint protection we may record and/or monitor telephone calls.
What is the transfer process?
- appointing an Independent Expert, approved by the Prudential Regulation Authority, in consultation with the Financial Conduct Authority, to consider policyholders’ interests. This expert will prepare a report to the court on our proposals. Read a summary of his report or read his full report.
- consulting closely with the Financial Conduct Authority, the Prudential Regulation Authority and the Central Bank of Ireland;
- the approval of the boards of Aviva Life & Pensions UK Limited and Friends First Life Assurance Company dac; and
- final approval by the court at a hearing in London. At this hearing, the court will consider reports from the Independent Expert, the Prudential Regulation Authority, the Financial Conduct Authority and any objections raised by policyholders or others with an interest in the transfer.
What is the timeline for the transfer?
The hearing for the final court approval is expected to be on 13 February 2019 and will be at The Business and Property Court at the Rolls Building, 7 Rolls Buildings, Fetter Lane, London EC4A 1NL.
If the court approves the proposal, we expect the transfer to happen on 29 March 2019.
Why is there a court hearing?
The transfer process for the UK insurance industry is governed by Part VII of the Financial Services and Markets Act 2000. This says that a court must agree to the transfer.
Why is the court hearing in London?
As your policy is with Aviva Life & Pensions UK Limited (a company registered in England), the court hearing will be in London.
Can I attend the court hearing?
Yes, anyone can go to the court hearing. You can give your objection or express your views in person or through a legal representative but you will need to produce a document which sets out the arguments that you want to put to the court.
It would help the court process if you would make copies of this document available by the date of the hearing but preferably by 30 January 2019 and send them to Transfer Mailing (BAU J), PO Box 3661, Norwich, NR1 3JF, United Kingdom. However, you do have the right to send an objection up until the date of the hearing.
If I don't give notice, can I still attend the court hearing?
Yes, but it will help the court process if you contact us or write to us at Transfer Mailing (BAU J), PO Box 3661, Norwich, NR1 3JF, United Kingdom so we can let the court know.
Can I see the court documents in person?
Yes, you can. You can see or get copies of all the court documents at one of our offices:
- Ireland: One Park Place, Hatch Street, Dublin 2
- Ireland: Block A, Galway West Business Park, Distributor Road, Knocknacarra, Galway
- Ireland: Friends First House, Cherrywood Business Park, Loughlinstown, Dublin 18
- Ireland: Avenue 5000, Cork Airport Business Park, Cork, T12 FDN3
- UK: St Helen’s, 1 Undershaft, London, EC3P 3DQ
- UK: Wellington Row, York, YO90 1WR
Will there be a different process and court hearing for policyholders not based in the UK?
Policyholders not based in the UK are subject to the decision made at the court hearing in London.
Will you cover my expenses so that I can go to a court hearing?
We are not able to cover your expenses.
How will I find out if the court has approved the proposed transfer?
We’ll publish the outcome of the court hearing on this website. We’ll also publish any notice of transfer in European newspapers as required by the relevant regulators
What happens if the court doesn’t approve the proposed transfer?
We would assess the reasons the court has given for not approving the transfer and develop a new plan. We’d let you know as soon as possible about any new proposals and how they may affect you.